Trust, Integrity and Reliability

Your reliable network hardware supplier

Network Hardware Maintenance

Within the network infrastructural industry in Asia, technical support and maintenance of hardware is usually provided by the networking equipment providers. Key players include BlueCoat, CheckPoint, Alcatel-Lucent, Foundary, Juniper and Cisco. The availability of spare parts and the turnaround time on repair services are significant considerations for MNCs and SMEs, the nature of the their business is driving demand for proactive maintenance by providers. Awareness of these factors, and an ability to compete by offering quality, reliable and low cost maintenance services are key service differentiators.

Started in 2005 Knowledge Computers began to focus on Networking Infrastructure Maintenance in the Asian Market.  With the access to USD100 million worth of spares, Knowledge Computers has developed into a medium sized enterprise capable of providing package hardware with technical support services. These services typically include telephone support (varying from Monday – Friday to 24/7 services), spare replacement agreements, and even repair packages. We name this maintenance service KC SMART-Pac.

KC SMART-Pac provides a wide range maintenance packages to suit every requirement and budget. Our unique approach to IT services includes a friendly, professional, no nonsense attitude. We understand the need for a more personal relationship.  IT is a critical element of most companies’ operations, uptime and reliability of their network equipment and the support they have is as critical as

SMART-Pac Package:

8 hours by 5 days by 4 hours on-site response – Singapore Only

Our 8x5x4 support system is based on 9am – 6pm, Monday to Friday excluding Saturday and public holidays. Our certified engineers will be on-site to troubleshoot and identify faults within 4 business hours. If hardware failure is confirmed, faulty parts will be replaced.

8 hours by 5.5 days 4 hours on-site response – Singapore Only

Our 8×5.5×4 support system is based on 9am – 6pm, Monday to Friday and 9am-1pm Saturday excluding public holidays. Our certified engineers will be on-site to troubleshoot and identify faults within 4 business hours. If hardware failure is confirmed, faulty parts will be replaced.

8 hours by 5 days by Next-Business-Day on-site response

Our 8x5xNBD support system is based on 9am – 6pm, Monday to Friday excluding Saturday and public holidays. Our certified engineers will be on-site to troubleshoot and identify faults within the next-business-day. If hardware failure is confirmed, faulty parts will be replaced.

24 hours by 7 days 4 hours on-site response – Singapore Only

Our 24x7x4 support system is based on 24 hours, 365 days a year. Our certified engineers will be on-site to troubleshoot and identify faults within 4 business hours. If hardware failure is confirmed, faulty parts will be replaced.